1. Service availability
Quantum Leap will make the “Services” available 99.95% of the time, excluding any “Excused Downtime”. In a given calendar month, we calculate “Service Availability” as follows:
Service Availability =
(Total minutes “Services” are available) x 100
(Total minutes in the month) – (Excused Downtime)
2. Excused downtime
“Excused Downtime” means the length of time the “Services” are unavailable due to:
- Scheduled maintenance;
- Emergency maintenance;
- Deployment of “Beta” services;
- Force majeure (unavoidable) events; and
“Scheduled Maintenance” includes any maintenance performed during the following windows or for which we provide reasonable notice or coordination with you in advance of the maintenance. Meanwhile, “Emergency Maintenance” means any maintenance performed outside the “Scheduled Maintenance” windows without advance notice, where such maintenance is reasonably and urgently required to protect the integrity, availability, or security of our online systems. Our Data Center locations and their maintenance windows are as follows:
- Americas (2200 – 0400 Central Time)
- Europe (1600 – 2200 Central Time)
- Asia-Pacific (0800 – 1400 Central Time)
Amendments and updates
Quantum Leap shall have the right to modify, update or amend the terms of this “Service Level” at any time by placing the updated “Service Level Agreement” on the Website. By continuing to use the “Apps”, “Websites” or “Services”, purchase products from Quantum Leap or continuing to communicate or engage with Quantum Leap following the modifications, updates or amendments to this “Service Level”, you signify your acceptance of such modifications, updates or amendments. If you have any queries about your “Service Level”, please contact our Data Privacy Officer at:
Quantum Leap Data Protection Officer
c/o Quantum Leap Automation Sdn. Bhd.
Malaysian Global Innovation and Creativity Centre (MaGIC),
Block 3730, Persiaran APEC,
63000, Cyberjaya, Selangor, Malaysia.
E-mail: [email protected].
The original of this “Service Level Agreement” Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.